Refund policy

Brejth 9 Return & Refund Policy
Thank you for shopping with us! Because every single product we sell is custom-printed especially for you when you place an order, we operate under a specific print-on-demand policy.
Please read our terms below regarding refunds, returns, and replacements.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, misprinted, or is the wrong item entirely, we will gladly arrange a free replacement or a full refund.
  • Timeframe: You must notify us within 30 days of the product being delivered.
  • What we need: Please email us at brejth9@gmail.com with your order number and a clear photo showing the issue or damage.
2. Packages Lost in Transit
For packages that fail to arrive, please check with your local post office and neighbors first. If the package is truly lost:
  • Timeframe: You must report the lost package to us within 30 days after the estimated delivery date.
  • Exceptions: We cannot offer refunds or replacements if the tracking information shows the package was successfully delivered to your address, or if you provided an incorrect/incomplete shipping address at checkout.
3. Sizing Issues, Color Choice, and Buyer’s Remorse
Because our products are made-to-order, we do not offer returns, exchanges, or refunds for:
  • Choosing the wrong size or color.
  • Changing your mind after the order has been processed and printed.
Tip: Please consult our size charts carefully before placing your order to ensure a perfect fit!
4. How to Start a Claim
Do not mail any items back to the manufacturer address on your package without contacting us first. To start a claim for a defective or lost item:
  1. Email brejth9@gmail.com.
  2. Include your Order Number (e.g., #1001).
  3. Provide a description of the issue and attach clear photos (if the item is damaged or misprinted).
Once we verify the issue with our production team, we will process your replacement or refund immediately.